"Loud", "rude", "the black women are only friendly to other black people", what kind of racist reviews are those?? I've only been going to this clinic for about 2 months now and every time I've gone the doctors, nurses, and staff have been nothing but nice to me. It's always easy to get through when calling for an appointment, and I'm always in and out when I go for my appointment as well. You treat people with kindness and you get kindness in return. Maybe the other reviewers should stop acting like jackasses and their experiences won't be so bad.
So sad to be greeted with eye rolls and asked "what do you need "[rudely] rather than how may I help . I am a person who comes in smiling and I receive rudeness back . Sad thing is no amount of ice complaints will change the handful of nurses and or front desk administration. I apologize if me and my children are inconvenient to you for now on I will choose elsewhere to receive care. The military needs to cease hiring these individuals who have negative feelings towards helping and or assisting soldiers and their dependents. You don't like your job leave and someone else will love it and treat others with respect. I pray I never have to come back here. As of the people who have treated me with respect thank you very much.
Great medical staff but incredibly rude and unprofessional people at the service desks. They feel like they somehow can treat Soldiers as if they are our drill instructors. Almost every time I have been there I've had to wait in line because someone at one of the desks was on the phone having a personal conversation instead of doing their job.
I have received such horrible service when trying to get medical records sent over. We waited FOREVER to get a referral because we were waiting on medical records. We have moved from the area, but I had to reach out to them again for immunization records for my children and was told they wouldn't send them to me. They would only send them to a doctors office or to the school I am enrolling them in, which is unknown at the moment because we are in between houses. Don't they miss ENOUGH school during a move? Now we need to wait on them to send them instead of walking them in myself. Absolutely ridiculous. I need records for myself so I am able to have access without having to go to them each time I need them. The doctors were inconsistent and take their time with diagnosing cases. My daughter had a lump in her arm and it took over a YEAR to get it diagnosed. They sent me to specialist after specialist and took their sweet time with getting those referrals in so we could actually go. I am so glad we are done there. They did nothing but fail us.
This place is loud and irritating. The staff do not seem to understand how to use computer programs to clear print out medical letters. The pharmacy, however, is fantastic. They are competent and always understand what I need when I have to transfer Rx to another pharmacy. The nurses and PAs are nice and always spend time listening and examinations are through. But the front desks of each hallway is very irritating and loud. The kids do not have quiet toys to play with, instead they bang on the walls. Some books and quite toys would be nice. There are also too many personal conversations that happen at the front desks and this increases the overall loudness of the facility.
Russell L Collier Health Clinic is a US Health facility based in Killeen, Texas. Russell L Collier Health Clinic is located at 94043 Loop Rd, Killeen, TX 76549, USA.
Please contact with Russell L Collier Health Clinic using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Russell L Collier Health Clinic opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Health facility in Killeen