I have been an AT&T customer for years and I will never enter this store again. My rebellious daughter took a phone that I still owed over $400 dollars on to this store and they took it as a trade in. The phone was in my name and they could see it in the system, and when I asked them for the phone back they refused and I still had to pay it off. Their customer service is horrible and they where very rude about the whole situation. I am planning to write corporate about this treatment and in my opinion theft.
The employees and managers knew about everything I asked. They were super helpful and knowledgeable. I would definitely recommend this store over the corporate stores in Killeen and Harker Heights.
Just know if you go here or business like this, make them show you whatever price they are claiming and I don't mean their writing down on a piece of scratch paper.
I purchased a phone at another AT&T store and I was trying to resolve a problem I was having. Chase, along with the other employees were nothing short of helpful. I highly recommend this store and I will always come back for all my future needs and purchases.
I traded in my old galaxy from spring and got the new galaxy S8+ and was told my monthly bill would be $75 or $85..... and it is $136 (no not just the first month, the first month was $186). They also pitched me their DirecTv deal which I said ok to, NFL sunday ticket free for a year, HBO free for life, etc. I was also told wireless boxes came with the deal, but when the contractor came to install, he informed me otherwise and stated that if I wanted wireless boxes it would be an additional $99 charge. I canceled the DirecTv order. Overall, I am very disappointed that I was blatantly lied to and duped, especially regarding my cell phone bill. I am now paying more than I was before the switch, which was the entire reason I switched. It is experiences like this that give salesmen a bad name and I will never trust one what I'm told by one again.
Great place to get services. They even helped me set up directv and saved me $100 a month on my bill!
At T Wireless And Directv is a US Electronics Store based in Killeen, Texas. At T Wireless And Directv is located at 2802 W Stan Schlueter Loop, Killeen, TX 76543, USA.
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