The only time I go into this store is to get my ring inspected and even that's too much. Every time I go i leave in a horrible mood because the service is terrible. The women are rude and would rather gossip behind the counter than help their customers. I was waiting over half an hour just to get an inspection and the sales lady came out and looked right at me and turned around to go help someone who had just walked in. When I was looking for my wedding band the lady actually asked how much I had in my pocket and she would help me. Seriously?? Completely inappropriate. I've even driven to the temple location just because I didn't want to deal with the killeen store but I shouldn't have to do that. No matter how many times someone complains nothing is ever done to fix the issues. They are very unprofessional and they try to pressure you into getting something that you never asked for just so they can get their commission on something more expensive.
So a little back story...I bought my husbands wedding ring at a Kay Jewelers in Kansas 6 years ago. Earlier this year one of the large diamonds was discovered to be loose in its setting and due to its size, it would need to be sent off for a special repair. We had no problem with this since we paid extra for the protection plan, we've had to send off jewelry before while in Kansas and had no problems. We were told that it would take 6-8 weeks and around week 7 I started calling. I kept getting the run around and finally talk to one employee who tells me that the ring has arrived and is ready to be picked up. I drive to Killeen Mall and lo and behold....the ring is missing!!! They're only guess is that the ring was "accidentally" thrown away. Listen, I bought the most expensive men's wedding ring they carry and you're trying to tell me that someone accidentally threw it away?! They get us another ring which now has no sentimental value like the original. Fast forward 6 months to the next inspection, a diamond is loose....AGAIN....ON A WHOLE NEW RING!!! It gets sent off, again, and when it comes back through UPS supposedly the box had been cut open and the ring stolen!! That was 2 weeks ago, fast forward to today....Apparently the ring has been discontinued and they'll have to get us a totally different ring!!! So beyond pissed off, every time I've gone into the Killeen store the employees have been very rude. My husband happened to run into their manager, who he just spoke over the phone with last week, when she comes into his store and is "surprised" that it's him who the ring belongs to. You've lost his ring now 4 times, we no longer even have the original ring, AND YOU DON'T EVEN KNOW WHO THE CUSTOMER IS?!?!?! I know someone who will definitely be calling her lawyer in the morning!!!!
Worst experience ever. Save yourself the heartache and headache and spend your money somewhere they do not lie and mislead you. The management is a joke so it won't matter even after they ruin your ring experience.
Low class. Worthless employees. They had no idea my ring even arrived at their store. Originally purchased warrenty. Employee never added it. Come to find out Zales had the ring for 150$ less then kays. Cancelling my credit card from here today and will never buy again.
Terrible store. Terrible experience.
Just go to temple, the sales people there are so much better. It's worth the little drive because you're going to be waiting that long at the killeen location for someone to help you anyways.
Love this store. Been going here for about 5 years and they are so nice and respectful and always help me find what I am looking for!!! I also got a beautiful diamond ring from here.
If I could leave zero stars I would because they don't even deserve one.
Kay Jewelers is a US Jewelry Store based in Killeen, Texas. Kay Jewelers is located at 2100 S. W.S. Young Dr., Space 1446, Killeen, TX 76543, USA.
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