Great experience! I had my brakes replaced and tires realigned, and it was all done in a professional manner. Did not feel like I was getting scammed or taken advantage of. Great customer service as well from all the employees. Will definitely use Pep Boys in the future!
EXCELLENT Place I tell ya EXCELLENT, you can always stand by their recommendations, and they give you options from the bare essentials to a full tune up. Very trustworthy place.
Been here twice. Very courteous, professional staff. The second time, a group worked on finding the source of my battery drain for two hours, free of charge. Affordable pricing, no need for an appointment and in my case there was no lengthy delay for service. Definitely recommend.
On, Sept 28, 2017, I went to Pep Boys to get a price on rear shocks and installation for my F150. I already knew the cost of the shocks, $125.59 a pair. Pep Boys had a 50% off coupon for installation, so that was another $47.59. plus any tax. Initially Pete came up with a cost of $350.00 for the project. I told him that wasn't correct. He went back and re-figured the cost again. This time it came to just over $200. I asked how come its still high, and noticed a shop supply cost of $17.50. I asked what shop supplies are need to change two shocks, he said a rag. I told him no way I'm paying $17.50 for a rag, ( really was that rag made of gold). He argued he was saving me money, by giving me 50% off the cost of installation. I told him he wasn't saving me anything, I could buy the shocks for as little as $111.00 from one dealer, and they too offered 50% off the installation. I had come to Pep Boys because they were new in the area. He argued that everyone charges $17.50 for shop supplies, really ! I have a file full of maintenance receipts and not one receipt shows shop supplies at any more that $5.00. This guy wasn't really saving me anything, When you figure the extra cost for parts, and a cost of $17.50 for shop supplies this guy was out to take advantage of me. If anyone pays these people $17.50 for shop supplies they deserve to be screwed over. Now Pete seemed like and nice guy and he genuinely felt like he was saving me money and I can't blame him for Pep Boys policies or fees. But it was clear he had no idea if the cost shown on the screen for the shocks was for one or two shocks, And if he really believed that charging $17.50 for shop supplies ( that gold rag ) was justifiable , then he doesn't live in the real world. Pep Boys may not last long in this city if they over charge their customers like this. This being a military town, a lot of people will pay the price and not say anything because they are in a hurry, but many more will likely tell you to shove it.. As to the rewards program, if you really think Pep boys is saving you cost under that program more power to you. They might save you a few dollars off their markup but check around and I will bet you can find a better price on items without any rewards program. Just want to add a few words to this review on 9/29/2017 I went to Firestone to get an estimate and received an estimate for the same issue, their charge for shop supplies was $4.59, and they also offer a 10% military discount on all labor and parts. Pep Boys has a lot to learn if they are going to attract the business from active and retired military here in Killeen. Just Brakes didn't make it after a couple years, is Pep Boys the next to go,, time will tell.
These guys went above and beyond! I will definitely come back and get more work done. The prices were a bit high but the quality and care that was put into my car was well worth it!
Pep Boys Auto Service Tire is a US Car Repair based in Killeen, Texas. Pep Boys Auto Service Tire is located at 2002 E Central Expressway D, Killeen, TX 76541, USA.
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