I have used this clinic for several years now. It was a great clinic but in the last 2 years this clinic has been Terrible. I had a great doctor here but she moved to California. So I got another doctor, he is terrible. His nurses are unrealiable and he is very unreliable. I can't get in to see him, I can't get prescriptions refilled, and the wait here is getting worse and worse. You complain to the main hospital and clinic and they take there sweet time getting back to you. I really thought hospitals, docors, and clinics were here to help, but it is actually getting lost somewhere and you definitely CAN'T GET IT HERE! Don't recommend you see Dr. FRITZ he might get to you in 2020. If he remembers or don't reschedule on you.
I was charged a $137.00 fee to use the bathroom when submitting a urine sample. This was explained to me as being the fee for the use of a clinical room. When I told a customer service associate I did not use a clinical room and asked if I was being charged for using the bathroom, she stated in a sarcastic tone, "Yes MA'AM, you're being charged for using the bathroom." My insurance covers 100% labratory fees, and Scott and White is in network with BCBS, but because I was charged for using the restroom, and the paperwork was filed by Scott and White as a clinical visit not relating to the doctor's visit who sent me there, I now have to pay 137$ out of pocket. My advice: do not go to this laboratory! Call your insurance and find a lab that will file their charges correctly, and won't slip in undisclosed charges for using the bathroom or merely walking in to their building. Scott and White adds an additional "building use fee" on top of the doctor's visit as well. BE VERY CAREFUL, these people are crooks.
Idiots keep calling me after I've told them they have the wrong number. If they can't figure out how to update records I'm not confident they should be treating patience's.
Dr. Bridges is a rude lady. My boyfriend politely apologized for being rude to the ladies at the front desk for they were acting like I wasn't in the system meaning, I wasn't even a patient in the clinic (I have been a patient at Scott & White for over 2 years now). So she went on to say they treat everyone with respect in the office and blah blah blah. Well, she starts telling me she will be putting me back on my anti psychotics (which I don't want to be.) I told her that and started crying well, she told me the SAME thing she told my boyfriend (respect). She then checked my lungs cause I have a cough, APPARENTLY they sound "beautiful" and I told her calmly "last time I heard that, I had bronchitis" she goes "well I don't know what to tell you then." I do not recommend that dr or office at all. If I were closer to Waco, I'd be going to my original clinic there. They are rude, arrogant, snobby, and think they are better than the less fortunate. DONE with the Scott & White Killeen clinic!
When i make an appt they are pretty quick about getting me in and out but ive been extremely frustrated because they say i need to come in and then they dont give me an exam they just give me medication. Which is fine but just refill my prescription and stop making me pay a co pay just for you just to refill my prescription which you can approve over the phone. I dont have time to waste money. And i have called everyday since Monday it is Thursday and havent heard back from my doctor or nurse. WTH!!! I should have gotten an answer by now.
Scott White Clinic Killeen is a US Doctor based in Killeen, Texas. Scott White Clinic Killeen is located at 3801 Scott and White Dr, Killeen, TX 76543, USA.
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