I have been with Dr. Malave over 15 years, he listens carefully to one's problems and will decide the medical care that they need. Medicine is a complicated profession, unfortunately he cannot prescribe miracles...
I love this doctor, he really cares about your health and shows it every appointment...he is the best
I've been seeing Dr.Malave for a while but I'm always having problems with the front desk and staff, they don't seem to understand when the Doctor gives orders regarding medicine or referrals, every time I leave this doctors office I have to call back requesting for them to send my medicines to the pharmacy and my referrals to other doctors which I should not even have to do they are super rude and extremely unprofessional, when you talk to them they always cut you off and shut you down. I'm sick of these unprofessional people in this doctors office, but I'm even more sick of this doctor letting all this happen to his patients. On my last visit, my appointment was at 11:30 and they did not see me until 1:30, I told one of the staff that I need to see the Doctor soon because I have to go back to work and her response was"oh well reschedule then" But I couldn't and didn't want to reschedule because I've already been waiting for 2 hours. The personal assistant, a young Latin female was the one assisting on that day she was extremely rude and seemed not to care about the patients. After I had left the doctors office, the doctor had prescribed me some antibiotics for my sinus infection, she did not put the request in, I had to call back multiple times to have my medicine be sent in to the pharmacy, which I should not even have to do. The third time I called I requested to speak to the Latina lady, after waiting to get on the phone with her she had a nasty atitude and she told me that the doctor didn't prescribe my medicine, after the doctor had told her to put the antibiotic in. She kept saying that she didn't have to talk or speak to the doctor about the matter and that I don't have/need medicine prescribed, I got upset and fed up with her attitude so I told my coworker who was listening in to the conversation that this was bullsh*t (IN SPANISH) and apparently she felt offended and hung up on me, even though I wasn't even talking to her, I called back and I asked her why she hung up on me, and she told me that she felt disrespected and that I was calling her names, which I wasn't, and I even apologized to her, but that I was upset and I needed my medicine, she told me that she would put it in. Which she didn't. I had to wait, and 5 days later my medicine was in. And today I received a letter in the mail stating that the doctor will not provide me anymore service because I insulted his personal assistant. I feel that this doctor is very lousy, incompetent, and unprofessional that he just believes this new employee over a patient that has been there forever, he has no email, and no way to contact him personally, except for through his employees, I'm very disappointed and very disgusted by these unprofessional people, do not go to this doctor.
Find a better doctor seriously dont come here at all ....
This is the worst doctors office ever my appointment was at 9:45am it is 12:30pm and I still have not been seen I am leaving without getting seen and changing my pcp
Dr Ernesto Malave Md is a US Doctor based in Killeen, Texas. Dr Ernesto Malave Md is located at 2301 S Clear Creek Rd, Killeen, TX 76549, USA.
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