WHEW, now That was a long, but we'll deserved review lol.
Just wanted to say that I hardly EVER write reviews, but I have to say KELLY at the Killeen Clinic is absolutely AMAZING! She is so thorough and went out of her way to help me and our baby boy Thunder.
I went to the Temple clinic last week and had a very bad experience, Me and my husband was left feeling hurt and unsure of of ourselves as pet owners and our pets health. We were completey done with Banfield after we left that day.
Their all about the money. They are very expensive and make you feel awful if you can’t afford everything. When we found out my dog had heart worms they presented us with several options for treatment all of them were expensive. The vet there talked me into spending hundreds of dollars in heartworm prevention medication saying the worm would likely go away on their own and the prevention would stop her from getting new ones. Well it didn’t work. I stopped going to them and switched to El Centro. El Centro does a much better job and they are more affordable. After I stopped going to Banifield I was contacted several times by a rude woman about renewing my care plan, I explained the care plan was too expensive. She told me my dog was due for her shots and by not getting her vaccinated I was putting her health at risk. I explained to the rude woman my dog already had her vaccinations from a different vet. The phone calls and mail reminders went on for a while before they took the hint. I definitely don’t miss Banifield.
I was so worried about my puppy and I honestly was going to find another Vet after my experience last week in Temple.
By chance, around 5:30 pm I went on a run to get our little puppy some more food at my local Killeen Petsmart. During my visit I decided to stop by the clinic to get his monthly flea and tick prevention. Kelly Immediately greeted me with a warm welcome and solved all of my concerns in 30 mins flat. It was worth the wait. Any question I had she answered, and if she wasnt sure she found the answer or asked the Veterinarian that was on duty (Whom was awesome as well, but I do not know his name).
That's the type of treatment pet owners need when they are worried about their pets. The other Tech that was working in the front, tidying up before they closed was awesome as well, and very knowledgeable!
This is the second time I've came to the Killeen Clinic and Kelly has gone completely out of her way to help me each time. Somebody give this girl a raise lol, she truly deserves it! I have never met this woman before in my entire life, but each time I went to the clinic I felt like I was talking to an old friend. Someone who cares.
A few days after Christmas 2016, my dog Kira's health took a sharp and sudden decline. It was very emotional because she was refusing to eat and had become incontinent, at times not even lifting her head to see who was approaching. Very sad for too see a pup only 6years old slipping. I immediately scheduled an appointment with the Killeen Banfield Hospital as soon as possible, i was told 5pm the next day (understandably they were booked, and i couldn't afford the overnight emergency clinic). By the grace of God she was still alive the next morning and I held her until just shy of 5pm. On the ride over i was worried the Dr's and staff might be tired and worn down from a long day and hoped they had a little energy left for my Kira. The staff and Dr recieved us with tremendous empathy and a "bed side manner" as such that it would put many human being health care professionals to shame. My pup was showered with care and a gentle exam, with then same enthusiasm as if the day were starting, not ending. I consider myself a strong fella, but was in tears as they held her and checked her out. I knew in that moment she was exactly where she needed to be, with true animal lovers. The diagnosis was Diabetes, ketoacidosis, and cataracts (from the diabetes). They staff and Dr walked me through every single step of how to be her best human, from explaining diet to administering the shots she will have to have after ever single meal for the rest of her life. I felt empowered by the time they were done showing and explaining to me that she WILL still have a great life with many years yet. I am sincerely greatful to everyone at the Killeen Banfield Facility, Kira is getting right back to her spry self,and chases her big red squeaky ball as if she were still a puppy. Thank you so very much for saving my furball!!!!
I wish I could give lower than 1 star. My dog is a patient with this Banfield location. This place turned me away when I called with an emergency that my dog was vomiting blood! They told me they were too busy. TOO BUSY to tend to my dog who has a serious medical emergency. Then they told me to go to the after hours clinic, which I asked if they were even open because it was the afternoon and they told me they were. Which they weren't. I ended up calling El Centro Vet and they told me to come in immediately and took care of us like a Vet should.
I think these people really care. The girl KELLY to be exact, was the sweetest person and gave us her direct number for any questions we would have about our sick pup. He died of parvo last night and she referred us to the beat places. She really did care and I'm thankful for her help.
I don't usually write reviews, but this was absolutely necessary. Stay away from Banfield, clearly they don't care about their animals.
Banfield Pet Hospital is a US Veterinary Care based in Killeen, Texas. Banfield Pet Hospital is located at 2500 E Central Texas Expy Suite D, Killeen, TX 76543, USA.
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