Gave me a hard time in regards to exchanging my daughters shoes. They turned yellow when she sprayed that water proof spray they push you to buy and because she wore them (ONCE) I told her to take them off cuz they looked yellow the so called 'manager' practically called me a liar and made up his own scenario.
They didn't push me or tell me more than once about the spray. The shoes desings are cool, the ones that are only available at their store because they design them. The shoes are nice and the employees helped me out alot. They held my shoes in the back for about 2 days when I told them I had to get the money first. The only problems are their high prices.
Lucky they even get a 1 star! Make sure you read your return/exchange policy!
Guess they need the money more than us. Y'all can keep the money and your policy! NEVER WILL WE EVER WALK INTO THAT STORE!
I'm so disappointed in the service I received. Manager was rude on top of poor customer service. They also sold me EXPIRED Crep spray! Never again Journeys!
THE STRUGGLE IS REAL FOR THIS STORE!!
You are basically taking a risk if something goes wrong with your shoe AND you wore Them even for a day!
Journeys is a US Shoe Store based in Killeen, Texas. Journeys is located at 2100 South W S Young Drive, Killeen, TX 76543, USA.
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