AVOID.
If you call they will hang up on you, your complaints and grievences will fall on deaf ears. God forbid you ask to speak to a manager...whoever you asked will start laughing, and you won't see one.
Went to exchange a tool and ten minutes later, out with a new one. Awesome customer service.
AVOID.
Great appliance section! The workers are friendly and they'll match any price. Had a great mix of online and personal interaction here
Rude employees, management is non-existent, and they will take no responsibility for their products. Once you buy, you're on your own. If it's expensive, it's your loss.
The auto center is terrible! I got there 6 minutes early (yes early) and they refused to help me until my exact appointment time. Meanwhile they stood around and talked. I'll never come back to the auto center.
AVOID.
Pretty good store. It's a Sears and unlike the horror stories of Sears online this one is neat orderly and has a decent selection. Not sure what zombieland/dystopian Sears they show online but most Sears in Texas are like this one. Most of the staff are very polite. Every now and then a not so pleasant person.
The store itself is really nice unless you need to return something. Then they screw you every possible way. I'm a loyal Sears customer, but after these few experiences I'll probably shop elsewhere.
Sears is a US Department Store based in Killeen, Texas. Sears is located at 2100 South W S Young Drive, Killeen, TX 76543, USA.
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