I don't normally leave negative reviews, but all my experiences with this post office have been unpleasant. When I applied for a passport, it took two hours to be seen. When I applied for new mailbox keys, only one person was working and it took so long that I gave up, and my husband had to come back the next morning to get them. He had to wait an hour.
This is our post office and I have never experienced more horrible customer service anywhere. The employees talk about customers in front of them, make us wait on purpose, and yelled at a foreign lady who was having trouble understanding their fast speaking English and made her cry. She was just trying to pick up a package and didnt understand how. Another customer went to help her translate and they were rude to him too. Heartless people!!
This place is terrible. Do not, I repeat, DO NOT use this post office. Just drive a little farther and visit somewhere else. I don't think I've ever been somewhere as terrible as this place...
Upon receiving the keys, we were told it would be 7 business days before the locks were changed. Ten days later, the locks still hadn't been changed, so we went in to see what was the matter. We were told the guy who changes the locks had gone on vacation but they would be changed tomorrow. Tomorrow came and went, and the locks still haven't been changed. It's been almost two weeks now since we've been able to access our mailbox, and its very frustrating.
In the last several days I made a small purchase through E-Bay. I gave them the wrong shipping address. I gave them 202 N. 22nd St. #35, and it should have been (202 N. 24th St. #35), and your mail person was sharp enough to realize the mistake that I had made, and put it in my mailbox anyway, instead of someone else’s.
The USPS lets me down yet again with this sorry excuse for a post office. I had my mail temporarily forwarded per the USPS suggestion since I was going to be away from my residence for more than 30 days. I should have known this was a bad idea since my mail gets mixed up enough without adding the extra step of forwarding to another address. Some of my mail was lost including a package.(Note, it was accidentally sent to my home address even though I specifically told this person to deliver it to my forwarding address. Shouldn't have been a problem, however.) I went to inquire about my package since it had been close to 2 months since it was supposed to have been delivered. I spent an hour being talked down to my workers, told to wait to speak with supervisor, finally spoke with him, and then waited around just for him to tell me he couldn't find it. The ineptitude of the USPS has reached an all time low. There should never have been a problem forwarding mail service, yet here I am dealing with the rude workers to no avail. I'm sure someone else is enjoying the clothes that are now deemed "lost." Seems convenient that things can go missing and that nothing can be done about that. Hmm...
They have certainly earned my praise, and I will rate them with a 5 star rating. Thank you all so very much. Raymond K. Watkins
United States Postal Service is a US Post Office based in Killeen, Texas. United States Postal Service is located at 300 N 10th St, Killeen, TX 76541, USA.
Please contact with United States Postal Service using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find United States Postal Service opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.