If every bank in the central Texas area was like this, life would've been easier
I moved and came back 2 years later and they are still great! Ms. Crystal D. Provided my family and I some wonderful notary services. She dealt with us being all over the place AND in a second language. Thank you for your patience! The front desk was also great. The lady there got us everything we needed to prepare our forms. Thank you Navy Federal for always giving us the best Customer service!
BEWARE. Most of the reviews are people that work with or are benefiting from the review please don't be fooled. Be careful this bank will steal from you until you notice it. And when you do notice your money will start to come up missing EVEN MORE esp when you make deposits get a receipt of the transaction because you will never see it deposited into your acct and if they didn't leave notes in your acct you will spend weeks fighting it and asking for videos and sign in proof Before getting your money back then they will ask you to close your acct with them for one reason after another. These people are out to rob the military and no matter how good your credit is will give you high interest rates on loans because they feel they gonna get the money anyway and they think all young soldiers, marines and navy is dumb. BEWARE BEWARE BEAWARE. Don't let the military name make you believe they will support and protect your money. You have better treatment and money security at Wells Fargo or Bank of America. If I could give a zero star I would have.
Terrible. My husband and I refinanced a car and used Navy Federal... it took a year of hassle to get the title transfered to Navy Fed as the lean holder... I did all the paper work they needed me to do, as well as I sat inside of a branch for HOURS a few times a month to try and get it figured out. They would always threaten me with a terrible interest rate if I DIDN'T get it figured out.... finally I got them to just send me the title so I could take matters into my own hands and get it done. The branches at Ft Hood and Killeen are terrible. Customer service sucks. I also went in with my husband to get a POA right before he deployed and the Notary lady filled her portion out wrong so we had to redo the whole thing while he was over seas. It took FOREVER. Never have I ever and never will I ever open up a checking account with this bank and trust them with my money. Lol
Simply amazing customer service! Thank-you! Navy Credit Union.
Navy Federal Credit Union is a US Bank based in Killeen, Texas. Navy Federal Credit Union is located at 500 W Central Texas Expy, Killeen, TX 76541, USA.
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