As my rating signifies, HATED IT!!! Where do I start? First, Lange Roofing (and I use the term 'Roofing' loosely) came out and started putting on the wrong shingles. After noticing, I let them know they were putting on the wrong shingles. They were 1/4 of the way done. They had to remove what they had put and start over with the new shingles (and had the unmitigated gall to attempt to charge me for their screw-up!). Second, Their lack of customer service is more than telling. No type of people/soft skills at all. Third, they bent my gutters and won't take ownership of it. Fourth, refer to 1 through 3. Using that particular local roofer wasn't in my best interest. Don't get me started on how they tried to fleece me when it came to the whole insurance claim. Buyer beware. Please take time to read all the reviews. If I see a Lange Roofing sign in anyone's yard, I will make it my business to let them know about my experience and their terrible hired office help and shady business practices. Terrible, terrible, terrible.
She should have the decency to take a customer's request, THEN call when she is not busy. CUSTOMER SERVICE is top priority in any business.
Gwendela Laxey
P.S. As of this moment everything is great with it. :)
We just had the roof on our Killeen office replaced by this company and they did a superb job for us. The crew that worked on our office was polite and they did a great job of cleaning up after they finished. I would recommend them to anyone who needs their roof repaired.
Second, their sales represantative and estimator told us that they will refer us to someone to do addition to our roof and that person will call us within two to three hours. That stretched to two days, then we called that sales rep. back about it and he said that he will call that guy and that we will get a call back.
I would NOT recommend this company. First of all, their secretary is rude. I asked her to call my wife's number to talk to her and she replied by saying that there are two other lines on her phone and have my wife call back.
Just got my new roof put on from Lange Roofing. As of right now, I love it a whole lot. They did a wonderful job. I had a question about something and one of the workers answered it with no hesitation. I also had a question after the job was done and I called to speak to someone about it, and the the person who answered the phone was very professional and kind. She answered my question very quickly. I highly recommend this company for any roofing needs you may have. The crew that did my roof also did a complete cleanup when the word was finished. You wouldn't even know that they were here. VERY VERY IMPRESSED. Thank you Lange Roofing and your crew for a job well done.
Another day goes by and finally we decided to cancel our roof repair from Lange Roofing. THEN WE get a phone call from their referral to do an addition to our roof. We also told him that we don't need his service and that he was supposed to call us THREE days ago.
Lange did a roof replacement for us yesterday. From the time Jacob and Dylan Lange arrived to give us an estimate, through the several phone calls with Christie in the business office (she was great: informative, friendly, patient, cooperative and if I couldn't wait on hold, she always called me back), to the day the crew arrived (ahead of schedule!), again with Jacob and Dylan, to start work, dealing with Lange was a first class experience. They got to our house exactly when they said they would, went right to work, took few breaks (in near-record heat), and finished on time. They did a great clean-up, plenty enough to make me happy. Most importantly, the workmanship and materials used were excellent. Everything is just as promised. We got a nice little thunderstorm only hours after the work was finished, so I'll be going into my attic today to check the practical side of the job, but there's no reason to expect anything other than dry, dry, dry. I'll update this review once or twice over the next year or two, but at this early stage, it would be hard to be any more satisfied with Lange. Highly recommended!
Lange Roofing is a US Roofing Contractor based in Killeen, Texas. Lange Roofing is located at 1538 W Stan Schlueter Loop, Killeen, TX 76549, USA.
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