I was referred to Dr. Pundt by my grandmother. I was informed he was retiring and instead got Dr. Sullivan who is the most sweetest man ever! He and Linda, the hygienist, knew my fear of dentists and were easy going with me and made me feel very comfortable. The only downside was the scraping hurt which is normal. The desk staff were also very nice people! I really felt like they were all a family. Great place to go to especially if you have a fear of the dentist.
Hands down the best dentist I have been to. They got me in so fast and there staff couldn't be any sweeter and so caring about your comfort. I saw doctor Sullivan and linda cleaned my teeth and they were just so down to earth and freindly. Couldn't have asked for a better experience at the dentist and they had me laughing and smiling the hole time.
A little back ground. I have been going to this dentist office for 13 years. I have never missed an appointment or been late. I just finished getting a series of crowns that cost me close to $1600 out of pocket a few months ago. I arrived at this office 10 minutes before my scheduled 3pm cleaning and checked in at the window. Two employees were sitting there, both on the telephone. Neither paused to acknowledge me at first, but one sitting 3 foot away looked right at me and nodded her head. Assuming she was acknowledging me as arriving, I sat down in the waiting area. Patients came and went, and at 3:14 a woman stuck her head in the waiting room looking for a "Dean". This went on for a few minutes, until I asked why I had not been called back for my 3pm appointment at 3:18pm. I waited another 3 minutes for them to come out and tell me I was not checked in, my appointment was taken by someone else, and if I wanted to wait, they would try to work me in. I took two hours of PTO to attend this appointment and was furious. It does not take a rocket scientist to figure out the wrong person was checked in, "Dean", instead of me. The professional demeanor of the office has been dropping off in the past year. Prior to this incident, the person on the phone would have been told to hold, and the person standing face to face would have been addressed and checked in. I was the only person in the waiting area so if I had not been checked in, someone would have checked my status. If I ever waited even a few minutes past my appointment time in the past, someone would have came into the waiting area and informed me what the issue was. There are great Dentists in this office if you can get past the incompetent front office staff. Because of the "take it or leave it" attitude of the staff, I decided I will now spend mine and my families money at a different dental office. This was a great office when owned by the Pundt family, however, I guess when you purchase a practice and clients, you no longer have that relationship of trust and professionalism built over years of great service.
Wonderful, Informative and Personable.
My family started receiving dental care at this facility when it was under the Pundt family and we were very happy with the care we received. I can not say the same for the Killeen Dental Group. Wait time to be seen has increased; have to come back for services that should have been provided while we were already there; and we have experienced continued billing and insurance claims submission issues. I noticed the billing department was billing our primary and then charging us as if we didn't have a secondary. After the service and receipt of the payment (required at time of service telling us they have already billed our insurance); they will bill our secondary insurance. Giving a credit balance to our account which they keep on file. I was told when I addressed the billing question that it was an issue with the insurance companies and the fact that we have two of them; even though the only thing that has changed is this organization. So even though we have a credit balance on our account, we have had to pay when we go in for service. This has been going on for almost a year. What really nailed it today was the customer service. The clinic called to confirm an appointment for later in the week; which I confirmed while we were on the phone. After the confirmation, the person proceeded to inform me that we would be charged if we don't cancel or don't show up for the appointment. I just could not believe that the representative really went down that road with me knowing the billing issues we have had and knowing we have a credit on our account. I told them they were welcome to take the charge from the credit on our account for the last year that they were retaining.
God bless America
I don't write reviews but I was thoroughly impressed by the way Pundt Family Dentistry treated my significant other. She came in feeling pain from a wisdom and left out with a big smile on her face. We were lucky enough to be seen as a walk-in and were immediately treated as if we were loyal customers. Everyone from the receptionist to the Dentist were amazing.
I recommend them 100 times over.
Killeen Dental Group is a US Dentist based in Killeen, Texas. Killeen Dental Group is located at 421 N 38th St, Killeen, TX 76543, USA.
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